Learning Labs

Take time for your own professional development with Learning Labs, courses designed to help you build your skills and expand your learning in a quick and cost-effective way.

What is a Learning Lab?

A Learning Lab is a new format for providing behavioral development of interpersonal skills in a shorter time.  The cost is also lower than a normal 4 or 8-hour training session. Each Learning Lab is divided into three parts:

  • Part 1 - Assigned course pre-work or an online module (20 minutes)
  • Part 2 - An instructor-led, virtual session (2 hours)
  • Part 3 - A post course survey (5 minutes)

All parts of the labs must be completed to receive full credit for the course in ELMS. There are labs available for individuals at all levels. Cost varies from $0-$75.

The online portion of the Learning Labs can only be accessed one-week before the instructor led virtual session


Influencing Others to Make Things Happen

Influencing is more about other’s needs than it is about the influencer’s needs. To change perceptions and perspectives, it’s important to learn what will engage and motivate the other person, then adapt in the moment. This two-part learning lab includes a four-part model that provides an effective approach for convincing others and capturing their commitment by putting them first. Cost: $10

Class SessionSession Time

Wednesday, June 29, 2022

10:00 am – 12:00 pm

Tuesday, October 4, 2022

10:00 pm – 12:00 pm

Customer Service: From Disappointment to Resolution

This two-part learning lab teaches learners to resolve customer concerns more effectively by using a three-step process; listen and ask questions, empathize and apologize, and problem solve. In addition to these three steps, the learner will understand how to use positive language throughout the interaction. Cost: $0

Class SessionSession Time
Wednesday, June 8, 202210:00 am – 12:00 pm

Thursday, September 15, 2022

10:00 am – 12:00 pm

Thursday, November 3, 2022

10:00 am – 12:00 pm

Informal Leadership

How does one become a leader? What attributes drive others to listen to or be influenced by others? This three-part learning lab explores those questions and helps learners find their path to leadership. Learners will learn their personal style, how their style drives their leadership style, their strengths, their potential skill gaps in key leadership competencies, how to enhance those competencies, and finally, how to listen and respond like a leader. Cost: $75

Please note: This course requires completion of three learning lab sessions. See Course Abstract for more details.

Class SessionSession DateSession Time
Part 1Thursday, September 8, 202210:00 am – 12:00 pm

Part 2

Thursday, September 22, 2022

10:00 am – 12:00 pm
Part 3Thursday, October 6, 202210:00 am – 12:00 pm

Multidirectional Coaching

Coaching happens in all directions. This two-part learning lab was developed to give employees the skills they need to coach any individual. By the end of the labs, learners will be able to identify opportunities for coaching, offer this opportunity to others, and create a coaching plan. Cost: $0

Class SessionSession Time
Wednesday, August 17, 202210:00 am – 12:00 pm

Thursday, November 17, 2022

10:00 am – 12:00 pm

Creating a Coaching Culture on Your Team (People Managers Only)

Coaching is something that everyone can do, even if they are not a formal leader. In a coaching culture, all team members provide feedback, help each other, and feel comfortable sharing their ideas. This two-part learning lab helps leaders understand what it takes to build coaching behaviors into the way their team operates. Cost: $10

Class SessionSession Time
Wednesday, October 5, 202210:00 am – 12:00 pm