Healthy Emory Connect FAQ's


 


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GENERAL QUESTIONS


  • What is Healthy Emory Connect?

Healthy Emory Connect is a web application and a mobile app that will connect you to an online hub where you will be able to earn many of your 2018 health plan incentives. You will be able to complete your health risk assessment, track your health goals, connect your mobile or wearable device(s) including Fitbit, Garmin, Polar and Apple Watch, participate in the Move More Challenge and much more. You can personalize your own profile and homepage. Daily “cards” will appear that will support your own personal health journey. Check your trophy case to see which new trophies you have earned and see how far away you are from your next trophy. Healthy Emory Connect is also designed so you can invite Emory colleagues and up to 10 non-Emory friends and family to join you in your personal health journey. You can create personal challenges and invite your friends to join. You can create your own groups based on areas of common interest such as hiking, tennis, golf, or a lunchtime walking group. There will be a Healthy Emory event calendar that you can consult visit to see activities, classes, and programs near you.

  • Who is providing Healthy Emory Connect?

Emory has chosen Virgin Pulse as our third-party business partner to provide Healthy Emory Connect as our Health Management Platform. Founded in 2004, Virgin Pulse partners with large employers like Emory to build cultures of health designed to improve the health, well-being, and productivity of employees.

  • Who can utilize Healthy Emory Connect?

All benefits-eligible Emory Healthcare and Emory University employees and pre-65 retirees are eligible to utilize Healthy Emory Connect.

  • Is there a fee to register for Healthy Emory Connect?

No. Healthy Emory Connect is free to eligible Emory employees.

  • How do you join Healthy Emory Connect?

To join Healthy Emory Connect visit http://healthy.emory.edu/connect on or after January 8, 2018.

  • Is there a Mobile App for Healthy Emory Connect?

Yes. To download the Healthy Emory Connect app visit the iTunes store (Apple product users) or Google Play (Android product users). Note: you will not be able to login to the app until after you have registered through the web-based platform.

The deadline for completing the biometric screening to earn the incentive is November 15, 2017. However, you should complete your screening and online health assessment as soon as possible, so you have access to your incentive funds for expenses that may occur throughout the year. Emory will only offer the onsite biometric screenings in late January through early March 2017.



PLATFORM QUESTIONS


  • Is my Healthy Emory Connect “profile” important?

Yes. You can add a profile picture, connect a fitness wearable device, and set your email preferences in your profile. You can access your profile by going to the Healthy Emory Connect homepage and scrolling to the top right corner and clicking on the shaded silhouette. Scroll down to “My Profile”.

  • Are my Healthy Emory Connect “interests” important?

Yes. The type of health and wellbeing resources that you are shown when you log into Healthy Emory Connect is based on the "Interest" areas you select. You can select up to 9 Interest areas. You can access your “Interest” areas by going to the Healthy Emory Connect homepage and clicking on the shaded silhouette (top right corner). Scroll down to “My Interests”.

  • Are wellness challenges contained in Healthy Emory Connect?

Yes. A variety of challenges that you can initiate yourself are offered through Healthy Emory Connect. We will also be using this platform for Emory-wide challenges like the Move More Challenge.

  • Can I sync a fitness wearable device to Healthy Emory Connect?

A variety of fitness wearables and mobile applications can be connected to Healthy Emory Connect. You can also view a list of supported devices HERE.

  • Can my family & friends (non-Emory employees) join Healthy Emory Connect?

All Healthy Emory Connect members can invite up to 10 friends & family to join (non-Emory employees). The friends and family who accept the invitation will have access to limited portions of Healthy Emory Connect.



EMORY MEDICAL PLAN INCENTIVE QUESTIONS


  • Can I view how much I’ve earned towards my Emory medical plan incentives?

Yes. Your medical plan incentive status can be viewed on Healthy Emory Connect. You will be able to view the points you have earned and the levels you have achieved (Level 1 – Level 4). If you completed a colonoscopy or Cologuard test, this will only appear on Aetna Navigator.

  • What are our 2018 Emory Medical Plan incentives?

To encourage you to take an active role in your health and wellbeing, Emory provides financial incentives for healthy actions. You can save money on your medical expenses by taking action and doing things that help you live a healthier lifestyle. The following incentives are offered for 2018: • Healthy Emory Connect: platform registration ($25) • Healthy Emory Connect: health risk assessment completion ($50) • Healthy Emory Connect: rewards level(s) completion ($225) • Colonoscopy or Cologuard ($100). The Colonoscopy/Cologuard incentive is available to both spouse and employees.

  • Can I earn my Emory medical plan incentives through HE Connect?

Yes. You can earn points by registering on the Healthy Emory Connect platform, completing the health risk assessment (HRA) and by completing a variety of activities in the areas of physical activity, nutrition, learning, sleep and stress management. These points will be translated to medical plan incentive dollars. Learn more.

  • What activities can I complete to earn points?

You can earn points through a variety of activities such as connecting and using a fitness tracking device, tracking healthy habits, adding recipes to your grocery list, and learning about your sleep habits. View all tracking opportunities HERE.



PRIVACY QUESTIONS


  • How does Healthy Emory Connect protect my personal information?

Emory has chosen Virgin Pulse as our third-party business partner to provide Healthy Emory Connect as our health management platform. Please view the Virgin Pulse Inc. privacy policy HERE.

  • What type of data is contained in Healthy Emory Connect?

Healthy Emory Connect will contain individual-level registration data (name, employee number, email and work location), information collected through connected apps & devices (participant step counts, distance, active minutes), record of your participation in activities and challenges and your rewards. Aggregate (group-level) data will be used for program evaluation. You are under no obligation to provide any personal information at any time. However, if you should choose to withhold specific information, you may be unable to utilize certain services.

  • Who can view the individual-level data contained in Healthy Emory Connect?

Access to individual-level data is restricted on a need-to-know basis and is used primarily for customer service and for incentive administration purposes.

  • What is Aetna's role with Healthy Emory Connect?

Aetna is Emory's business partner who administers our health plan incentives. Aetna will receive data from Healthy Emory Connect to determine your Emory medical plan incentives. Aetna protects all employee data through secure processes, procedures and protocols to ensure confidentiality.



CUSTOMER SUPPORT QUESTIONS


  • How do I contact Customer Support for Healthy Emory Connect issues?

Contact them by clicking the Support Tab along the right side of the screen or going to https://virginpulse.zendesk.com/hc/en-us. Type your question in the search field or you can submit a request by selecting the Submit a Request button from the menu across the top of the screen. Another option is the Chat function. Contact them by clicking the Chat Tab along the right side of the screen and the reply is fairly instantaneous. Lastly, you can also contact Customer Support via telephone at 888-671-9395.

  • My question is not on this list. How can I get it answered?

Contact Emory Health and Wellness at HealthyEmory@emory.edu or 404-712-3775.