April 16, 2018

DIVISION OF HUMAN RESOURCES
 
IN THIS EDITION
Staff Fest is May 18, 2018
Employee Council Spring Leadership Social
Transportation and Parking Survey
Improvements Coming Soon for Information Technology’s Service Requests and Service Tickets
Oxford College Summer Camps
Emory Denim Day - Wednesday, April 18th
Healthy Emory Connect Offering New Programs
Big Brothers Big Sisters of Metro Atlanta Needs Volunteers to Serve as Mentors!



MORE NEWS YOU CAN USE

Improvements Coming Soon for Information Technology’s Service Requests and Service Tickets

Beginning Monday, April 30, Emory IT will offer enhanced communication features on its ServiceNow Portal which is used for requesting service tickets for your IT needs.

Email notifications from ServiceNow will now contain a direct link to your ticket on the ServiceNow Portal, allowing you to view your ticket’s status. Simply click on the link and log in using your Emory username and password to manage your tickets 24/7.  With this new feature, you can:

  • View the current status of your ticket
  • Request a status update from your Service Provider
  • Send a message to your Service Provider when you add information to your ticket  
  • Send a message to your Service Provider when you add attachments to your ticket
  • Review the resolution details of your ticket

From the ServiceNow homepage (help.emory.edu), you can:

  • Submit a new request for service or repair
  • Initiate many commonly-requested tasks
  • Order software, devices, or other items
  • Search the ServiceNow knowledgebase for articles and self-help resources
  • Chat with a University Service Desk Analyst (between 9:00 AM and 5:00 PM Monday through Friday ONLY)
  • Complete an Active Survey/Assessment
  • Initiate or participate in a Community discussion

If you have questions about how to use the Service Portal (how to log in, submit a ticket, place an order, check on the status of a ticket), visit KB05994 (https://emory.service-now.com/kb_view.do?sysparm_article=KB05994) for Service Portal instructions or send an e-mail to ITSMO.emory.edu.

Return to News You Can Use

Copyright © Emory University Human Resources 2018 - All Rights Reserved | 1599 Clifton Road, Atlanta, Georgia 30322 USA | 404.727.7611