Frequently Asked Questions

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  • How long from the completion of the programs before I can earn and see my incentives online?

Allow 4 – 6 weeks after completion of an activity to receive your incentive(s). Incentives are processed and funded on the month end check for monthly-paid employees and on the first pay date in the following month for bi-weekly-paid employees.

  • Is there another way to know that I’ve earned my incentive besides logging onto Aetna Navigator (

Aetna Navigator is your “one-stop shop” for tracking your incentives for the 2017 biometric screening and online health assessment, Journeys online programs, (2016) Move More Challenge, and colonoscopy. You may also call Aetna’s Member Services at 1-800-847-9026 to see if an incentive has been received.

  • If I am in the POS plan, and I have a Flexible Spending Account (FSA) with an account balance on December 31, 2016, and am moving to the HSA plan for 2017, how does the incentive work?

Employees in this situation will not be eligible to participate in a Health Savings Account until April 1, 2017. The incentive will not post to your account until after that date. The information about your biometric screening, online health assessment completion, and other participation will be stored by Aetna until your Health Savings Account has been established and your incentive funds can be credited.